Your Questions Answered

Pawnbroking

How does a pawn loan work?

Unlike traditional banks and financial institutions that require extensive document checks and salary assessments, pawnbroking provides immediate cash loans within minutes based on the appraisal of your valuables.

What items do you accept?

We accept gold bars, gold jewellery, gold jewellery with gemstones, platinum jewellery, diamond jewellery and luxury timepieces.

What documents do I need to bring?

Please bring your valuable item along with your identity document (ID or passport)

What is the processing time for a pawn loan?

The processing time for a pawn loan is typically as quick as five minutes. Our experienced appraisers will assess your item, and you can receive cash immediately once you accept our offer.

How is the pledge value determined?

Our experienced appraisers have extensive knowledge in assessing different types of jewellery and valuables. Your items will be carefully assessed based on their condition and value, supported by professional appraisal equipment. A pawn amount will then be offered to you based on the assessment.

Why is the pledge value of my item different from the last time?

Each pawn is treated as a new transaction. As gold and market prices fluctuate, the assessed pledge value may vary even for the same item.

How long is a pawn ticket valid for? When is the final date for redemption of my items?

Each pawn ticket is valid for 6 months. The exact expiry date is indicated on the ticket under “Date of Expiry.”

How do I redeem my items?

To redeem your item, present your pawn ticket and identity document (identity card/passport), and pay the principal amount along with the accrued interest.

What happens if I miss a payment?

You do not need to repay the full amount at once. You may make a payment to renew your pledge and extend the holding period for another six months. If your pledge is not renewed or redeemed within the required period, your item may be forfeited.

Can I reduce my loan amount (downloan)?

Yes. You may choose to reduce your loan amount each time you renew your pawn by paying off part of the principal. Visit any MoneyMax outlet for more information.

What should I do if I lose my pawn ticket?

Please visit the MoneyMax branch where you pawned your item to request a replacement pawn ticket. A processing fee of RM6 is chargeable for each replacement ticket.

What is the interest rate for a pawn loan?

Our interest rate is up to 2% per month.

Are my items insured?

Yes, your valuables are insured from the moment they are handed over to us and securely stored in our vault, which is equipped with 24-hour surveillance cameras and alarm systems.

Retail

What type of items do you accept?

We accept a range of valuable items, including precious metals such as gold, diamond jewelry and luxury timepieces.

How do I sell my valuable(s) to you?

Simply bring your valuables to our Prettigold Kedai Emas store. Our staff will assess your items and make an offer based on their weight, condition and prevailing gold prices. Once you accept the offer, payment will be made immediately.

What is the difference between pawning and selling?

Selling your gold or jewellery gives you cash in exchange for your item, and ownership is transferred to the buyer. Pawning allows you to use your item as collateral for a loan while retaining the option to get it back. Once the loan and applicable charges are repaid, your item will be returned to you.

Car Drivers

Still have more questions? Talk to Us.